Privacy policy

This Privacy Policy explains how Perfume Oasis ("we", "us", "our") collects, uses, shares and protects your personal information when you visit or make a purchase from perfumeoasis.co.uk (the "Site"). We are committed to protecting your privacy and handling your data in line with the UK GDPR and the Data Protection Act 2018.

Information We Collect

We collect information you provide directly and information gathered automatically when you use the Site.

Information you give us

• Contact and account details — name, email address, phone number and password.
• Order and delivery details — billing and shipping address, and the items you buy.
• Payment information — processed securely by our payment providers (we do not store full card details).
• Communications — messages, reviews and correspondence you send us.

Information we collect automatically

• Device and usage data — IP address, browser type, pages viewed and how you interact with the Site.
• Cookies and similar technologies — see the "Cookies" section below.

How We Use Your Information

We use your personal information to:

• Process and deliver your orders, and provide customer support (to perform our contract with you).
• Take payment and prevent fraud (to perform our contract and for our legitimate interests).
• Send order updates and, where you have opted in, marketing about our products and offers (consent).
• Improve the Site, our products and your shopping experience (legitimate interests).
• Meet our legal and regulatory obligations (legal obligation).

Sharing Your Information

We never sell your personal information. We share it only with trusted service providers who help us run our business, and only as needed to provide their service:

• Shopify — our e-commerce platform, which hosts the Site and stores order and account data.
• Payment providers — such as Shop Pay, PayPal, Klarna, Apple Pay and Google Pay, to process payments securely.
• Delivery partners — such as Royal Mail and DPD, to fulfil and deliver your order.
• Reviews.io — to invite and collect verified product and store reviews.
• Marketing and analytics providers — such as Omnisend (email/SMS) and analytics tools, to send communications you've opted into and understand Site usage.
• Authorities and advisers — where required by law, or to protect our legal rights.

Cookies

We use cookies and similar technologies to keep the Site working, remember your basket and preferences, understand how the Site is used, and (with your consent) support marketing. You can manage or disable cookies through your browser settings; note that some features of the Site may not work correctly without them.

Marketing Communications

If you've opted in, we may send you emails or SMS about our products, offers and news. You can unsubscribe at any time using the link in any marketing message, or by contacting us at info@perfumeoasis.co.uk. Opting out of marketing does not affect service messages relating to your orders.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting or reporting requirements. Order records are typically retained for [6] years to comply with tax and accounting law; marketing preferences are kept until you withdraw consent.

International Transfers

Some of our service providers are based outside the UK. Where your information is transferred internationally, we ensure appropriate safeguards are in place — such as adequacy regulations or Standard Contractual Clauses / the UK International Data Transfer Agreement — to protect your data.

Data Security

We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. Payments are encrypted and processed by PCI-DSS compliant providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under UK data protection law you have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase your information, or restrict how we use it.
• Object to processing based on our legitimate interests, and to direct marketing at any time.
• Request a copy of your data in a portable format (data portability).
• Withdraw consent at any time, where we rely on consent.

To exercise any of these rights, contact us at info@perfumeoasis.co.uk. We will respond within one month.

Children's Privacy

The Site is not intended for children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Please review it periodically.

How to Contact Us or Complain

If you have any questions about this policy or how we handle your data, contact us at info@perfumeoasis.co.uk or call 0333 577 0308.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk or on 0303 123 1113.